The user was experiencing display issues with her screen. Laptop was docked with an external monitor attached. Windows was trying to open documents to a no-existant 3rd screen.
While troubleshooting the issues the display driver was uninstalled & the screen went blank. after restarting the laptop the Windows logo displays and then the screen goes blank (WIndows startup sounds can be heard).
- Tried Using FN+F8 without successs
- With safe mode the display works.
- When in safe mode or using RDP the display adapter shows the driver as "Video controller (VGA Compatible"
- Connecting to external display does not work
- Uninstalling the driver brings back the above driver.
- Error message when trying to install new drive rom Dell site "System does meet minimum requirements.
- Resetting & updating the BIOS did not resolve the issue
Dell e7450 i5
Windows 7 (32bit)